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Case 1: The returns label is included in your parcel: If you wish to return your parcel, you must : Replace your items in their

To drop off your return package, you must go to a Colis Privé Store. To find the nearest relay to you, visit colisprive-store.com/relais. Colis Privé

You will need to find another Colis Privé Store. You can find a list of all stores at colisprive-store.com/relais

Please send your request using the following form: https://colisprive-store.com/contact “Contact us” with the subject: “Problem with the delivery of my parcel”.

When you drop off your parcel, make sure that the Colis Privé Store scans it. Once it has been delivered, you will receive an e-mail

Once your parcel has been received by your e-commerce site, you will receive an email notification. To track the progress of your parcel, visit colisprive.fr.

To find out how returns are priced, please read the returns conditions on your e-commerce site.