Accessibility Statement (RGAA 4.1.2)

Accessibility Statement

CMA CGM undertakes to make its websites, intranet, extranet and software packages accessible [and its mobile applications and digital street furniture] in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

To this end, it implements the following strategy and actions:

  • Multi-year accessibility plan 2024-2026 : CMA CGM is currently working on a comprehensive remediation plan for all of its assets, which will result in a detailed roadmap for 2024-2026 by the end of 2025. Group Multiyear Accessibility Plan 2025-2027
  • Actions carried out in 2025, audit of the Colis Prive application and creation of: audit report, coding tips, design guidelines to help the application teams remediate issues.

This accessibility statement applies to : https://colisprive.fr/en/

Compliance Status

https://colisprive.fr/en/https://maia.cma-cgm.com/  is in partial compliance with the General Accessibility Improvement Framework (RGAA), version 4.1.2 due to the non-conformances listed in the audit report file.

Test results

The compliance audit conducted by IBM Consulting reveals that:

  • 42% of the criteria of the RGAA version 4 are met

Non-compliant critera

List of no-compliant criteria

  1. Criteria 1.1: Is there a text alternative for every image that provides information?
  2. Criteria 1.2: Is every decorative image correctly ignored by assistive technologies?
  3. Criteria 1.3: For each information-bearing image with a text alternative, is this alternative relevant (excluding special cases)?
  4. Criteria 3.1: In each web page, the information should not be given solely by colour. Was that rule respected?
  5. Criteria 3.2: In each web page, is the contrast between the color of the text and the color of its background high enough (except in special cases)?
  6. Criteria 5. 6 For each data table, are each column headers and row headers declared correctly?
  7. Criteria 6.2 In each web page, does each link have a title?
  8. Criteria 7.1: Is every script compatible with assistive technologies, if necessary?
  9. Criteria 7.3: Can each script be controlled from the keyboard or any other pointing device (except in special cases)?
  10. Criteria 7.4 For each script that initiates a context switch, is the user notified or in control?
  11. Criteria 8.7 In each web page, is each language change indicated in the source code (except in special cases)?
  12. Criteria 9.1: Is the information on each web page structured by the appropriate use of headings?
  13. Criteria 9.4 In every web page, is every quote correctly indicated?
  14. Criteria  10.4 In each web page, does the text remain legible when the font size is increased by at least 200% (except in special cases)?
  15. Criteria 10.12: In each web page, can the text spacing properties be redefined by the user without loss of content or functionality (except in special cases)?
  16. Criteria 11.1: Does each form field have a label?
  17. Criteria 11.5 In each form, are fields of the same nature grouped together, if necessary?
  18. Criteria 11.10 Is the input check used in each form in a relevant way (except in special cases)?
  19. Criteria 11.11: In each form, is the input check accompanied, if necessary, by suggestions for correcting input errors?
  20. Criteria 12.1 Does each set of pages have at least two different navigation systems (except in special cases)?
  21. Criteria 12.7 Is there a skip or quick access link to the main content area in each web page (except in special cases)?
  22. Criteria 12.8: Is the tab order consistent on every web page?

Exemptions for disproportionate burden

  • Not applicable

Content not subject to the accessibility obligation

  • Not applicable

Establishment of this accessibility statement

This declaration was shared by IBM Consulting to CMA CGM on 28/01/2026.

Technologies used to create colis prive.cma-cgm.com

  • HTML5
  • CSS
  • JavaScript

Test environment

Content restitution checks were performed based on the combination provided by the RGAA 4 baseline, with the following versions:

  • Chrome Browser : v144.0.7559.97
  • NVDA : v2025.1.2

Tools to assess accessibility

  • Color Contrast Analyzer: v3.5.2​
  • NVDA: v2025.1.2​
  • Physical Keyboard​
  • Equal Access Accessibility Checker Version: v4.0.4​
  • Chrome Browser: v144.0.7559.97

Pages of the site that have been verified for compliance

PAGE01 : Accueil    https://colisprive.fr/en/
PAGE02 : Mentions légales   https://colisprive.fr/en/mentions-legales/
PAGE03 : Aide   https://colisprive.fr/en/need-help/
PAGE04 : Delivery reschedule    https://colisprive.fr/en/reschedule-a-delivery/
PAGE05 : Ecommerce solution https://colisprive.fr/en/our-e-commerce-solutions/
PAGE06 : Colis privé essentiel  https://colisprive.fr/en/colis-prive-essential/
PAGE07 : Delivery partner   https://colisprive.fr/en/become-a-delivery-partner/
PAGE08 : Join us    https://colisprive.fr/en/working-for-colis-prive/
PAGE09 : About us   https://colisprive.fr/en/who-are-we/
PAGE10 : CSR commitments    https://colisprive.fr/en/our-csr-commitments/
PAGE11 : News   https://colisprive.fr/en/our-news/
PAGE12 : Parcel tracking​   https://colisprive.com/moncolis/pages/detailColis.aspx?numColis=99112233445575012
PAGE13 : Modify delivery​   Mon Colis Privé – Delivery attempt management
PAGE14 : Neighbour delivery​    Mon Colis Privé – Delivery attempt management
PAGE15 : ParcelShop delivery​   Mon Colis Privé – Delivery attempt management

Feedback and contact

If you are unable to access any content or service, you can contact ho.digaccess@cma-cgm.com to be directed to an accessible alternative or to obtain the content in another form.

Recourse

Under French law, this procedure is to be used in the following case :

You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.

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