How do you prepare your parcel for a return?

Case 1: The returns label is included in your parcel:

If you wish to return your parcel, you must :

  1. Replace your items in their original packaging
  2. Cut out the Colis Privé transport label (left-hand side of the document)
  3. Attach the label to the parcel to be sent. Only the barcode must appear (do not cover with tape)
  4. Find your nearest Colis Privé Store on colisprive-store.com/relais or scan the QR code :

CASE 2: The returns label is not included in your parcel

You will need to go to the e-commerce site where you placed your order and request a returns label.

To return your parcel you must then:

  1. Print and cut out the Colis Privé transport label
  2. Replace your items in their original packaging
  3. Attach the label to the parcel to be sent.
  4. Find your nearest Colis Privé Store relay on colisprive-store.com/relais or scan the QR code :

In both cases:

  • You must not drop the parcel off in a letterbox
  • When dropping off your parcel, make sure that the relay scans your parcel.