The Urgency of a More Responsible E-commerce
E-commerce has transformed the way we consume faster, more accessible, and broader in scope. But with 2.6 billion transactions recorded in France in 2024, the environmental question is now central. Both consumers and businesses are becoming more aware of their impact: the time has come for more mindful consumption… and more sustainable logistics.
According to Fevad, 59% of French consumers now prioritize quality and durable products, and 51% purchased at least one second-hand item in 2024. In response to these shifts, the role of logistics providers is evolving: they are no longer just carriers, but key players in the responsibility chain.
🚛 CSR & Logistics: More Than a Trend, a Strategic Commitment
Parcel delivery can no longer be designed without a clear understanding of its carbon footprint. Delivery companies have a significant responsibility: to reduce their environmental impact at every stage of the delivery process.
At Colis Privé France, reducing environmental impact is a core part of our corporate strategy. This includes:
- Gradual electrification of the fleet (electric and low-emission vehicles),
- Route optimization using data to minimize unnecessary mileage,
- Expansion of alternative delivery options like lockers and pickup points to reduce emissions per delivered parcel,
- Consolidation of logistics flows in certain areas to avoid redundant trips by multiple carriers.
👉 In this spirit, Colis Privé is taking part in the FLEXIS project, alongside other committed stakeholders. This initiative aims to develop a new generation of 100% electric utility vehicles, specifically designed for urban delivery needs. A concrete step toward cleaner, quieter, and more efficient last-mile logistics.
🤝 A Collective Commitment: Meeting Expectations of Both Consumers and E-retailers
Expectations are clear—and they come from both sides of the market:
- From consumers: 65% say they want to consume more responsibly. Many now choose to repair instead of buying new, rent instead of own, or even boycott brands that fail to take action. Logistics must support these evolving choices.
- From e-retailers: CSR is now among the top 3 investment priorities, with 34% of companies planning to increase their CSR budgets in 2025. Logistics is an essential link in this responsible value chain.
Colis Privé France works closely with its clients to align their CSR commitments with sustainable delivery solutions without compromising service quality.
🔁 A New Reality: Circular Economy at the Heart of Logistics Flows
The rise of second-hand goods, refurbished products, and resale platforms is reshaping the logistics landscape. This model relies on reverse flows—returns, recovery, and re-shipping—that require a specific logistical organization.
Colis Privé France is developing tailored solutions to support this new circular economy:
- Simplified returns via our 9,000 pickup points across France,
- Consolidated deliveries to reduce individual trips,
- Partnerships with second-hand platforms to streamline flows.
This supports a new generation of sustainable business models while ensuring a seamless user experience.
📈 From Green Logistics to Customer Loyalty
Adopting an eco-responsible approach is not just an ethical imperative :it’s also a competitive advantage and a driver of customer loyalty. More and more consumers choose their partners based on their sustainability commitments.
At Colis Privé France, we believe logistics performance and environmental responsibility go hand in hand. That’s why we actively measure and share our progress: emissions reductions, energy sources used, and customer satisfaction with green deliveries.
👉 Learn more about our responsible solutions and commitments on our dedicated page:
🔗 Our CSR Approach
✅ Conclusion: Taking Concrete Action for Useful, Sustainable, and Committed Logistics
The transition to more responsible e-commerce is well underway. It relies on the commitment of brands—but also on logistics players who can innovate and support these profound shifts. At Colis Privé France, we choose logistics that is useful, human, sustainable, and part of a more virtuous e-commerce ecosystem.
