Reschedule a delivery
Were you absent or unavailable when the delivery driver attempted to deliver your package to your home?
No problem, if your e-retailer has chosen this option for you, Colis Privé allows you to reschedule your delivery.
If your e-retailer does not offer this option, you can then collect your package directly from the nearest relay point where our driver has deposited it.
All information regarding your package is available on the delivery notice left by the driver and through the notification you received by email or SMS.
Please note: you have 10 working days to reschedule your delivery and 8 days to collect your package from the relay point. After this period, your order will automatically be returned to the e-retailer.
What options are available to you?
Have your package delivered to your home
On the date of your choice between 1 p.m. and 9 p.m.
Have it delivered to
a third party
On the date of your choice between 1 p.m. and 9 p.m.
Please note: if you opt to have your parcel delivered to a person you trust, this person must have the same postcode.
Have it delivered to a partner pick-up point
Partner pickup point near you.
What should you do?
Go to the home page of our website and enter your parcel number and your postcode.
You will be redirected to the delivery history of your order. On this page, click on “Agree a delivery date”.
You can then reschedule your delivery by choosing from among the options offered by Colis Privé. Then click on “Next” and enter the information requested.
This video also provides all the information you need to reschedule your delivery:
They trust us
