As a precaution, we recommend adopting the right reflexes:
- Stay alert when receiving emails, SMS messages, or calls requesting personal information or urging you to click on a link, and always verify the sender’s identity if in doubt.
- Use strong passwords and enable two-factor authentication whenever possible.
- Ignore any message asking for payment: Colis Privé will never ask you to pay to track a parcel or request your banking information by email or SMS.
- Stay vigilant
Always question the legitimacy of every email, SMS, and call, and look out for the following phishing indicators:
- Spelling or grammar errors: typos may be used to bypass security filters or make the message appear more authentic.
- Urgent requests for sensitive information: attackers use urgency or panic to push victims to act without thinking.
- Spoofed email addresses: hovering over the sender’s address allows you to check whether it matches the claimed organization.
- Unexpected attachments: phishing emails often include unexpected files.
- Never click on suspicious links or download unknown files
Before clicking on links or downloading attachments from emails, SMS messages, or other sources of unknown or suspicious origin, verify the absence of spelling errors, assess the quality and legitimacy of the content, and check for generic greetings — all common warning signs.
Colis Privé will never:
- Ask you to download a file from third-party sites (dropbox.com, partage-fichiers.com, etc.);
- Request a bank transfer or additional fees;
- Ask you to send an SMS to track your parcel;
- Ask you to call a premium-rate phone number.
All our official parcel-tracking emails come only from:
livraison@notification.colisprive.com
Colis Privé will never contact you from a personal address such as Gmail, Hotmail, or similar.
Some emails may also be sent by our partner e-commerce sites, but only to confirm a shipment or a parcel tracking update.
To track your parcel, use only our official channels, such as:
https://colisprive.fr/en/
For delivery questions, use our official contact form.
- Use strong passwords and two-factor authentication
Strengthen your account security by creating unique, strong passwords for each account and enabling multi-factor authentication (MFA) whenever available.
Create strong passwords by combining uppercase and lowercase letters, numbers, and symbols.
- Stay informed about phishing methods
You can consult official resources to learn about common scams:
- https://www.cybermalveillance.gouv.fr/tous-nos-contenus/fiches-reflexes/hameconnage-phishing
- https://www.cybermalveillance.gouv.fr/tous-nos-contenus/actualites/comment-signaler-un-mail-de-phishing
- https://cyber.gouv.fr/sites/default/files/document/phishing_hameconnage_infographie_anssi.pdf
- https://www.cnil.fr/fr/phishing-detecter-un-message-malveillant
- Report any suspicious activity
For a suspicious SMS:
Forward it to 33700 (option “transfer”) or report it on 33700.fr.
Sending is free for customers of:
Auchan Telecom, Bouygues Telecom, CIC Mobile, Cofidis Mobile, Crédit Mutuel Mobile, NRJ Mobile, Orange, SFR.
For a suspicious email:
Report it via the government platform Pharos by providing the URL of the concerned website:
https://internet-signalement.gouv.fr/
- What should I do if I already clicked a fraudulent link or downloaded a file?
Your device may have been infected with adware or ransomware.
To protect yourself or remove the infection:
- See https://www.masecurite.interieur.gouv.fr/fr for solutions and practical guides.
- File a complaint at your local police station or gendarmerie.
Stay vigilant!
