When you make an online purchase and have it delivered by Colis Privé, it’s important to be able to track your package to track its progress and arrange its receipt. This tracking system allows you to stay informed every step of the way, from shipping to final delivery. Here are all the steps you need to easily track your package.
Order Tracking
Scenario 1: For each package sent by Colis Privé, you will receive a parcel number made up of 12 alphanumeric characters. This tracking code is your key to tracking your shipment.
To track your package :
1. Visit the official website: www.colisprive.fr
2. Enter your parcel number and postal code in the “Parcel Tracking” section.
3. Check the delivery status: shipped, in transit, out for delivery, or delivered.
Scenario 2: If your order comes from the Colis Privé Store, your order number generally begins with HS or 2R. These packages can be tracked exclusively on the dedicated website:
https://colisprive-store.com
Log in with your order reference to access delivery tracking and details of your parcel shipment.
What to do if your package is late?
A delivery delay can be caused by various factors: adverse weather conditions, logistical issues, an incorrect delivery address, or postal service delays. A better understanding of these causes allows you to quickly take the right steps to resolve the situation.
We invite you to consult our article “My package is delayed” for the steps to follow.
My package has not yet been processed?
If the status of your package shows “Package awaiting Colis Privé,” this means that Colis Privé has not yet received your package from your sender. In this case, we recommend you visit your seller’s website directly for information on shipping and online parcel collection.
Our tips for effective tracking
- Keep your parcel tracking number safe when you placed your online order.
- Activate email or SMS notifications to receive alerts about your parcel delivery.
- Regularly check www.colisprive.fr to track your parcel.
- If you’re not there at the time of delivery, consider choosing a parcel pick-up point for more flexibility.
- Visit our FAQ for any other information about tracking your parcel.