On the Amazon marketplace, every order follows a precise process, whether the item is sold directly by Amazon or by a third-party seller.
Here’s all the essential information to understand how shipping, dispatch, delivery times, transport methods, and available options like Amazon Prime work.
How Does Amazon Delivery Work?
When a customer places an order on the Amazon marketplace, several scenarios are possible:
- Fulfilled by Amazon (FBA): Amazon handles storage, shipping, and customer service.
- Fulfilled by the seller: Third-party sellers manage delivery themselves, choose the carrier, and define their own settings (delivery times, payment methods, return/refund policies).
Each product (books, DVDs, music, video games, fashion items, electronics) includes detailed delivery information on its product page.
What Are the Delivery Times on Amazon Marketplace?
Delivery times vary depending on:
- The type of product (e.g., digital books are delivered instantly, physical items within 1 to 5 days)
- The selected delivery method (standard, express, or Amazon Prime)
- The carrier chosen by the seller
With Amazon Prime, eligible items benefit from fast delivery (often within 24 hours). Third-party sellers can also offer competitive delivery times using solutions like Colis Privé, which operates a network of 9,500 pickup points (Relais, Lockers, neighbor points).
What Delivery Options Are Available for Amazon Products?
Customers have several delivery options on the Amazon marketplace:
- Standard home delivery
- Express delivery for faster service
- Amazon Prime, including free one-day delivery for many products
- Pickup points and Amazon Lockers for autonomous order collection
Thanks to specialized carriers like Colis Privé, customers benefit from a wide network of pickup points:
- 5,500 Relais
- 3,500 Lockers
- 500 neighbor pickup points
These options simplify returns, refunds, exchanges, and parcel shipments.
How Do Payments and Delivery Settings Work?
On the Amazon marketplace, payment methods include credit/debit cards, direct debit, gift cards, and more. Users can manage their payment settings, update preferences, and modify email notifications to stay informed about orders and shipments.
Customers can also cancel orders, exchange items, or request returns/refunds directly from the order page. All information is centralized in the customer account, with easy access to Amazon customer service.
What Is the Role of Third-Party Sellers in Amazon Delivery?
Third-party sellers play a major role on the marketplace. They can:
- Ship items themselves using the carrier of their choice
- Use Amazon’s Fulfillment service (FBA)
- Integrate solutions like Easy Connect (Colis Privé) to automate order shipping, offer optimized delivery times, and improve customer service
Customers can manage Prime settings, modify preferences, and view benefits directly from their account.
Why Choose Colis Privé for Your Amazon Shipments?
For Amazon sellers, choosing the right carrier is strategic. Colis Privé offers:
- Marketplace shipping solutions tailored to third-party sellers
- A network of 9,500 pickup points (Relais, Lockers, neighbor points)
- Simplified management of orders, shipments, returns/refunds, and exchanges
- Seamless integration via Easy Connect, with no technical skills required
This allows Amazon sellers to improve efficiency, optimize delivery times, enhance customer service, and build buyer loyalty.