Yet you haven’t received anything in your mailbox? Don’t worry — here are all the steps to verify the delivery and get the right information from Colis Privé France customer service.
When a parcel is marked as delivered, it means the delivery driver has confirmed the delivery. With Colis Privé, several delivery options are possible:
A parcel marked as delivered but not received may therefore be in your mailbox or with a neighbor.
If your parcel is marked as delivered but you haven’t received it, start by checking:
These simple steps often help locate a parcel marked as delivered but not yet received.
If your delivered parcel is still missing, you can file a claim online. Colis Privé customer service provides a fast and free tool:
Here’s a video that may help guide you through the claim process.
Where can your parcel be delivered?
When a parcel is marked as delivered, it means the delivery driver has confirmed the delivery. With Colis Privé, several delivery options are possible:
- Dropped off in your mailbox
- Handed to a building manager, neighbor, or trusted third party
- Notified via a delivery notice
A parcel marked as delivered but not received may therefore be in your mailbox or with a neighbor.
Check before reporting a missing parcel
If your parcel is marked as delivered but you haven’t received it, start by checking:
- Your mailbox (some small parcels or foldable items may fit inside)
- With your building manager or front desk
- With nearby neighbors who may have accepted the parcel on your behalf
These simple steps often help locate a parcel marked as delivered but not yet received.
Still no parcel?
If your delivered parcel is still missing, you can file a claim online. Colis Privé customer service provides a fast and free tool:
- Go to www.colisprive.fr
- Enter your parcel number and postal code
- Click on “Submit a claim”
- Fill in the form with all your delivery details
- Customer service will respond within 48 business hours
Here’s a video that may help guide you through the claim process.
Additional information about your delivery
- You can consult the FAQ for more details about parcels: delivered parcels, undelivered parcels, proof of delivery, and mailbox deliveries.
- If you’re expecting a parcel, the steps are similar: first verify, then contact customer service if needed.
- A missing parcel may entitle you to a refund or a replacement shipment, depending on your e-commerce retailer’s policies.
In Summary
A parcel marked as delivered but not received may be in your mailbox or with a neighbor. If, after checking, the parcel is still missing, you can contact Colis Privé customer service or submit a claim to get the necessary information.
This way, you can be confident that your delivery will be properly handled and that your rights as a customer will be respected.