You’ve placed an order with a retailer offering several parcel delivery options. However, you’ve never chosen the locker pick-up point and are wondering how this system works. With just a pick-up code sent via message, locker delivery is simple and convenient. Let’s take a closer look at how to collect a parcel from a locker.
What is a locker pick-up point?
Lockers, also known as “24/7 parcel terminals”, are secure compartments accessible every day of the year, at any time—day or night. That’s why they’re often referred to as 24/7 lockers. This delivery option is available across France, thanks to a network of over 1,500 lockers spread throughout the country. That means you’ll easily find a nearby locker pick-up point to receive your parcels.
How does a locker work?
Once your parcel arrives at the locker you selected during checkout, you’ll receive a message confirming its delivery. Your parcel will be stored securely for several days, giving you the flexibility to collect it at any time that suits you. This is the main advantage of lockers: their unlimited access hours, offering complete convenience for customers.
How to collect your parcel step-by-step
After receiving the confirmation message—sent by email and SMS—you’ll be provided with a pick-up code. This code acts as a secure key to access your parcel in a specific locker. Simply go to the locker location, enter your code (or scan the QR code), and the locker door will open so you can collect your parcel. This system ensures that your delivery is secure, from the moment the retailer sends it to the moment you pick it up.
A fully secure and trackable service
Locker delivery is a secure end-to-end service made possible by this unique pick-up code. From dispatch to final collection, Colis Privé Store ensures safe parcel delivery across France, tailored to the recipient’s chosen locker.
Like with any delivery service, online tracking is also available. You’ll receive a tracking number by email or SMS shortly after your parcel is dispatched and collected by our delivery service. Use this number to track your parcel at any time—24/7—via our app. Whether you’re the sender or the recipient, you can follow your parcel’s journey in real time, right up to its collection from the designated locker.
Now that you know how locker delivery works, why not give it a try for your next order? Simply check for available lockers near you—our couriers deliver to lockers throughout the country.
Please note: This locker delivery and pick-up service is currently only available for parcels sent by retailers to their customers. It is not yet available for shipments between private individuals.