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I received a delivery notice

You have two options:

  1. Either the delivery person has ticked the box “We will drop it off at a pickup point near you”: In this case, you do not need to take any action. You will receive a notification by e-mail or SMS with the delivery date and the address of the pickup point.
  2. Or the delivery person has ticked the box “We have your parcel, please follow up or reschedule your delivery”: In this case, the second presentation will take place according to your choice, either at home, at a third party’s home or at pickup point.

You can then click on the “arrange a presentation date” button. This explanatory video will help you.

Frequently Asked Questions

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