My parcel is delayed

You made an online purchase and, according to the tracking, your parcel is out for delivery. However, the expected delivery date has passed and you still haven’t received it? Don’t worry: a parcel delay can happen for several reasons, and solutions are available.

Step 1: Check official information

Before filing a claim, make sure to check the official website www.colisprive.fr.
If there are any widespread disruptions, a banner will inform you of a delay due to:

• Strikes or social movements

• Severe weather conditions

• Carrier logistics incidents

• Busy periods (sales, holidays, online promotions)

This quick check helps you avoid submitting an unnecessary claim if the delay is already identified and being resolved.

Step 2: Why might your parcel be delayed?

Common reasons for a delivery delay include:

• Incomplete or incorrect address: missing postal code, wrong number, typing error

• Weather conditions: snow, flooding, strong winds

• Restricted access to the delivery location: entry code, gate, closed business

In all cases, Colis Privé carries out internal checks to locate your parcel and meet the delivery deadline.
You may also receive a message from the carrier asking you to provide additional details or schedule a new delivery attempt.

Step 3: File a claim for a delayed parcel

If the expected delivery date has passed and your parcel is still not delivered, you can submit an online claim:

1. Go to www.colisprive.fr

2. Enter your parcel number and postal code

3. Click on “File a claim”

4. Fill out the form with your delivery details

5. You will receive a response from customer service within 48 business hours

Step 4: Follow-up and support in case of delay

When a parcel is delayed, Colis Privé sets up dedicated monitoring to ensure successful delivery.

• Our logistics teams investigate to locate the parcel and deliver it as quickly as possible

• If information is missing (address, access code, phone number), customer service may contact you to complete your details and facilitate delivery

• In some cases, a new delivery attempt or appointment may be scheduled

Even with a delay, every effort is made to ensure your online purchase reaches you.
At any time, you can track progress online using your parcel number and get full delivery updates directly on www.colisprive.fr.

Step 5: Additional information and assistance

• Consult the FAQ for more details on delivery times and your rights in case of delay

• Watch our tutorial videos to understand the process step by step

In summary: If your parcel is delayed, first check official updates. If the delivery deadline is not met, you can submit an online claim.

You may also be interested in: How to file a claim?