Why last mile delivery is a key challenge for e-commerce businesses ?
In online retail, last-mile delivery represents a critical stage of the logistics chain for e-commerce businesses. It is the moment when shipments leave the distribution center to be delivered to customers. This final stage of transportation accounts for a significant portion of costs while playing a decisive role in customer satisfaction. Often seen as a simple logistical operation, last-mile logistics is actually a key challenge for e-commerce businesses. It directly affects service quality, delivery management, and the overall perception of the company by consumers. The
16 February 2026
